FAQ's


 

Shopping FAQs

Which credit cards do you accept?

Visa, and Mastercard are accepted, as well as debit cards which bear the Visa or Mastercard logo. American Express and Discover Card are also accepted.

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Can I cancel my order?

Yes, you can, as long as the item has not been shipped. If the order has already been shipped from our warehouse or one of our vendors, it cannot be cancelled. Call us for special instructions in the event you are trying to cancel an order.  Depending on the order, there may be a small handling or restocking fee incurred as a result of the cancellation. 

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I canceled my order but I haven't received a credit yet. How long do credits take?

We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where the transaction falls in your billing cycle. 

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Can I return an item that is damaged or defective?

If you receive your merchandise damaged or defective, you need to take the problem up with the shipper.  When merchandise is shipped from our warehouse, it has been checked, tested and certified in good working condition.  It has been properly packaged to avoid damage and been shipped with a first class carrier.  Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. 

Special order merchandise and equipment are not returnable unless the manufacturer has special return policies. 

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What happens if the item I ordered is not available?

Refurbished. pre-owned  equipment is available on an as available basis.  If you have a wide enough time frame, we can usually fulfill your needs and find what you are looking for. 
  
For new equipment, our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:  

1. Offer an ALTERNATE selection of equal or greater value. 
2. Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.
3. CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. 

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Why was I charged sales tax on my purchase?

State tax is applied to an item if the shipping vendor conducts business in the shipping address state.

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Shipping FAQs

How long will it take to receive my order?

Once your order has left our warehouse, the standard shipping time for orders shipped via UPS ground is 5-10 business days.  Large items are shipped via common carrier (trucking company) and may take up to 21-28 days to arrive. 

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Can I have an order shipped to my P.O. Box? 

No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. Special shipping arrangements need to be made to ship U.S.P.S. in this case.  There may be additional handling charges incurred.  We make every effort to accommodate. 

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Can I ship my order to a different address? 

Yes! When you place your order, you should be asked for a ship to address.  Be sure to confirm the ship to address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. 

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How are shipping charges calculated?

On items shipped from our warehouse, shipping charges vary according to product type and destination.  They are automatically calculated by out shipping software from our shippers.   
Because some of our items are shipped directly from one of our authorized vendors across the country, the individual vendors ultimately determine the method of product shipment. Therefore, we are not able to reduce shipping charges for any reason.  Most products are shipped via UPS (because they offer package insurance and excellent tracking software). Larger items are generally shipped via common carrier, and require higher shipping rates. Select products offer an express shipping option. In most cases, this rapid delivery requires an additional fee.  

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